Our Commitment

Hotel98 is committed to creating an experience that is relevant to your needs by using the information you entrust us with responsibly. We have provided this Privacy Statement to help you understand how we collect, use and protect your information when you visit our sites. We wish to help you make informed decisions, so please take a moment to read the sections below:

• OUR COMMITMENT
• PERSONAL INFORMATION WE COLLECT
• USE OF PERSONAL INFORMATION
• PROCESSING AND DISCLOSURE OF INFORMATION
• COLLECTION OF OTHER INFORMATION
• SECURITY MEASURES
• LINKS TO OTHER WEBSITES
• ACCURACY OF DATA
• UPDATING AND ACCESSING YOUR PERSONAL INFORMATION
• MINORS
• UPDATES TO OUR PRIVACY STATEMENTS
• CONTACT US

Personal Information We Collect

Hotel98 defines “Personal Information” as information that identifies you as an individual or relates to an identifiable individual. We collect information about our guests and visitors to our websites, so that we can process reservations, receive customer service requests and/or enhance the experience that is relevant to one’s need. Information that we may collect include, but not limited to the following: Reservation fulfillment information such as your name, address, telephone number, email address, date of birth, nationality, credit or debit card number, airline frequent flyer information or other similar customer-loyalty programmes; Stay related information such as arrival and departure dates, goods and services purchased, information and observations about your special requests made and service preferences (e.g. specific room type, amenities requested, room preferences and other facilities or services used); Marketing preferences through registering for e-newsletters or programme membership; Guest feedback survey both in-hotel and online; Response to communications to and from us pertaining to contests and promotional offers; Job application submission; Contact and other relevant details concerning the employees of corporate accounts, vendors and other types of business partners (e.g. travel agents or meeting and event planners); Additional contact information about you that we may obtain through third parties with whom we do business (e.g. travel agents or similar providers). We may collect information both directly via our websites and from third parties with whom we do business (e.g. travel agents, airlines, event planners or other similar providers). These information shall be deemed collected by us with your permission. Should you be submitting any personal information relating to other people to us or our service providers (e.g. making a reservation on behalf of another individual), you represent that you have the authority to do so and permit us to use the information in accordance to this Privacy Statement.

We may collect information in a few ways, including but not limited to the following:

• Through Online Services:
  We may collect information when you make a reservation or purchase goods and services from us, communicate via our online chat services, email to inform us of special requests/preferences, sign up for e-newsletters and other programmes or participate in a survey, contest or promotional offer.
• Through Offline Services:
  We may collect information offline when you make a reservation over the telephone or visit one of our hotels.
• Other Sources:
  We may collect information from other sources such as joint marketing partners and other third parties.

Use of Personal Information

We are committed to providing you with information about the collection and use of personal information collected from, or furnished by you while using our websites, products and services. We may use the information in various ways including personal contact via our website, through email and telephone correspondence and through third parties such as travel agents and business partners. The primary uses of the data and information collected from you may include and are not limited to: provide services you request such as facilitation of reservations, sending booking confirmation and pre-arrival messages, provide information about meetings, events and/or celebrations processing a transaction such as confirming a reservation, fulfilling a request for proposal send administrative information, marketing communications, and promotional offers send guest satisfaction survey and perform market research allow for your participation in contests and promotions You may, in certain instances, be offered the option not to submit your personal information or to decide on the type of communication you want to receive from us. However, by not providing the information or providing inaccurate or incomplete information, this may restrict or affect the hotel reservation process or other transactions, for which we shall not be liable in any manner whatsoever should any reservations or other transactions fail to proceed or any attempts to use our reservation processes by you be frustrated, delayed, or rejected, or otherwise lead to any result which you may not have desired or anticipated.

Processing and disclosure

The information you provided is added to a local database. We do not sell, rent or give physical possession of this personal information to unaffiliated third parties. The hotel may disclose your information in the following circumstances, including but not limited to: when we have received your consent or deemed consent to do so when we have informed you of our intentions to do so when sharing or disclosing your information is necessary in order to provide you with the products or services you requested such as promotional offers, hotel rates proposals and e-newsletters when third party service providers that perform certain business activities on behalf of Hotel98 require this information to process the services required, such as credit card processing, database management services, customer support services or guest surveys.

Collection of other information

Hotel98 defines “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual. These include, but are not limited to:

• Browser and device information
• Demographic information
• Information collected through cookies, pixel tags and other technologies

We and our third-party service providers may collect “Other Information” in a few ways including, but not limited to:

• Through your browser or device
  Information is collected by most browsers or automatically through your devices such as computer type, operating system, device manufacturer, Internet browser type and version.This information is used to ensure that the online services we provide you functions properly.
• IP Address
  This is the number assigned to the computer you used when accessing our online services. Collecting IP Addresses is a standard practice and we use it to diagnose any server-side problems pertaining to the online services we provide.
• Physical Location & Mobile Location
  We may collect the physical location to provide you with personalised location-based content for an enhanced online service. We may also share your mobile device’s location combined with information about the advertisements viewed as well as other information collected with marketing partners to provide you personalised content and to study the effectiveness of our advertising campaigns. You may be permitted to allow or deny such uses in some instances, but by doing so, we and/or our marketing partners may not be able to provide you with the applicable personalised content and services.
• Through cookies
  Cookies are snippets of information stored directly on the computer or mobile device that you use. These cookies allow us to collect information when you visit our website, such as time spent, pages visited, language preferences and other aggregated data. We use this statistical information about the use of our website to allow us to continually improve the design and functionality, to enhance your browsing and reservation experience. Cookies also allow us to understand advertising and email marketing campaign response and effectiveness. We use this information to select advertiΩsements and/or offers that will most likely appeal to you. Should you not want information collected through the use of cookies, you are able to disable cookies. You can set your computer to warn you each time a cookie is sent or turn off all cookies through your browser. Check your browser’s Help menu or your built-in mobile device settings to find out how. You may also wish to refer here. If you do not accept cookies, some features, services or activities that are available on our Websites may be affected and you may be unable to perform certain transactions, use certain functionality, and access certain content.
• Through pixel tag and other similar technologies
  Also known as web beacons, pixel tags may be used as part of tracking and measurement of success of our marketing campaigns. This provides us with statistics on website usage and response rates after being exposed to marketing campaigns on third-party sites. Google Analytics (a website tracking platform) is also used, which uses cookies and similar technologies to collect and analyse information on the user behaviour on our website, to report on activities and trends.